In the current landscape where remote working, cloud infrastructure, and an increasing number of devices are being added to company's networks everywhere, the need for airtight security is greater than ever. A particular point of weakness, which has only grown with remote work and BYOD (bring your own device) policies, are endpoints. Despite these complexities in devices and locations, employees expect seamless, anytime support. And if not done right, it can come at a cost to company security, particularly when remote support tools are introduced.

Sure, tools like LogMeIn Rescue streamline IT operations and improve productivity, but without proper controls, they can inadvertently serve as an open invitation for bad actors. Scammers prey on employees to gain access to sensitive corporate systems, phishing for any entry point to company systems or sensitive information. Between IP spoofing, malicious websites masquerading as legitimate domains, rogue IT support agents, and more, fooling unsuspecting users, the number of ways your security could be compromised is startling.

It begs the question: are your existing measures up to the challenge? Traditionally, companies would turn to on-premises solutions for ultimate security. But this path has its practical limitations. It requires considerable hardware and firewall setups, and costly ongoing maintenance and let’s face it — those just don’t cut it anymore in complex, hybrid IT environments. Security and support in these situations need to be as agile as your business demands and as flexible as your workforce arrangements. Most organizations have moved to cloud-based SaaS solutions to meet flexibility demands, but buyer beware, many remote support and access software do not measure up to the security demands of today. Enter Rescue’s new Enhanced Security package, a solution that serves as a shield against ever-evolving, sophisticated cyber threat.

Out of the box, Rescue already includes security functionality to lockdown your environment with features like 40+ agent and admin-based permissions, enterprise-level authentication (MFA, SSO, password requirements), audit reports, single use applets and pins, unattended device credential requirements and more. However, to meet the demands of the ever-evolving social engineering threats and general end-user errors or misuse, Rescue's Enhanced Security package is designed to provide layered, comprehensive protection for enterprise IT buyers and customer service teams against these threats. This package reflects a “security-first” approach tailored to meet the complexities of modern IT support while delivering user-friendly features that are as easy to implement as they are effective. Let's look at what this new package includes:

1. Device-based and IP-based Restricted Access Package (RAP) 
   
   These features take your security game to the next level. IP-based RAP ensures that only connections originating from trusted IP addresses can interact with your systems. This includes restricting technicians to known IP ranges, locking down end-user interactions to verified IPs, and even managing login attempts for greater control. For greater support session flexibly and security, Device-based RAP restricts devices to only receive pre-approved support sessions.  With this in place, you can ensure that only authenticated technicians from your Rescue account can initiate remote support connections to your protected devices. All other Rescue connections are blocked, significantly reducing the chances of unauthorized access or fraud. Unlike IP filtering, which hackers can sometimes bypass using techniques like spoofing, Device-based RAP provides a stronger level of protection. Businesses can rest easy knowing that their infrastructure is inaccessible to unapproved devices, whether they’re on the corporate network or off it.


2. Enterprise Domain 
   
   With this feature, your enterprise operates under a separate domain distinct from the standard Rescue platform. It's like having your own VIP entrance to Rescue support sessions creating a dedicated environment for enterprise users, minimizing risks from impersonation, phishing, or accidental misuse. This distinct domain is vital for large-scale organizations that value exclusivity and security as part of their operational requirements.


3. Company PIN Code Validation 
   
   Company PIN Code Validation ensures that PINs generated outside of your Rescue account are instantly rejected. That’s right — bad actors can no longer trick your employees into creating or accepting fraudulent remote access sessions. PIN Code Validation effectively defends end-users from scammers who frequently exploit less secure remote support platforms or less savvy end-users which can result in a range of activities such as installing malware, stealing sensitive company data, or escalating the intrusion further into your corporate network.


4. Allowed Hosts for External PIN Entry 
   
   An additional layer against PIN-based scams, this feature limits where your generated Rescue PIN codes can be entered. For example, even if a legitimate PIN is generated, users can only input it on pre-approved, self-hosted PIN entry pages. If someone tries to input a valid PIN in an unauthorized domain, the session is shut down. This thwarts attackers trying to direct employees to fake websites or unvetted portals. By funneling activity to specific, approved domains, businesses eliminate much of the guesswork for end-users and secure one of the most vulnerable touchpoints in remote IT support.

Rescue’s new Enhanced Security package doesn't require any advanced firewall adjustments, no heavy lifting for IT, and complete flexibility for distributed teams. It ensures businesses can effortlessly protect every device, whether on or off the corporate network.  In other words, it's faster, simpler, and just plain smarter than what other providers are offering today. By bundling these features with Rescue's other sophisticated security features and powerful remote support functionality, we're creating a frictionless, scalable, and secure solution for enterprises navigating the complexities of today's cybersecurity uncertainty. This isn’t just protection; it’s future-proofed defense.

Experience fast, secure, enterprise-grade remote support — anytime, anywhere. Get a live walkthrough of the features that make LogMeIn Rescue’s new security suite secure, strong, and seamless.