Employees are consistently using mobile devices and working from various locations to get their jobs done. With the increasing reliance on mobile devices alongside traditional desktops and servers, MSPs face new complex challenges. Mobile Device Management (MDM) is one of the best tools MSP’s can use to address mobile-specific IT demands and perfectly complements Remote Monitoring and Management (RMM). Together, MSPs can offer a unified IT support, management and security solution to their clients by securing their devices more effectively.

What Is MDM? And How Is It Different From RMM?

Mobile Device Management (MDM) is a software solution that focuses on mobile devices such as smartphones, tablets, and laptops, where businesses can monitor, manage, and secure each device. MDM is designed specifically to tackle the unique challenges presented by mobile devices in a growing remote workforce. RMM tools, on the other hand, focuses on managing and securing IT infrastructure on desktops, servers, and network infrastructure, while automating routine IT tasks.

Here are some key differences:

• RMM excels in managing and securing endpoints like computers, servers, and networks. It helps MSPs monitor performance, automate IT tasks, deploy updates, and address issues remotely.
• MDM specializes in mobile challenges, such as securing data on devices and enforcing security policies that move across locations, overseeing BYOD (Bring Your Own Device) policies, and controlling app usage.

When MDM and RMM work together, they provide a unified endpoint management solution that empowers MSPs to handle complex problems without requiring users to juggle multiple platforms.

Features That Set MDM Apart

What makes MDM a must-have addition to your IT management stack? The answer lies in its specialized features:

• Centralized Real-Time Control: Manage all mobile devices from one user-friendly platform—ideal for MSPs managing multiple customers’ devices.
• Secure Data Management: Add encryption, remote wipe abilities, and controls to safeguard your customers' data, even on employee-owned devices like smartphones or tablets.
• App Management: Easily install, block, or manage apps to keep client workflows secure and productive.
• Automation: Schedule updates, set monitoring triggers, and automate compliance policies to simplify operations.

The Value of MDM for MSPs

For MSPs, incorporating MDM isn’t only about solving client pain points—it’s about growing your business and staying competitive. Here’s how MDM adds value to help you service your clients:

1. Expand Service Offerings
   By including MDM in your IT solutions, you address the growing demand for mobile device security and management, solving key client challenges.


2. Increase Recurring Revenue
   Position MDM as an ongoing managed service, creating a dependable revenue stream for your MSP business.


3. Simplify IT Management
   With MDM, you gain centralized visibility and control over all devices. This reduces the complexity of managing diverse hardware ecosystems for your clients.


4. Boost Client Loyalty
   Solve critical issues like mobile security and operational efficiency, ensuring your clients see you as a one-stop, trusted IT partner.

LogMeIn Resolve Makes MDM Easier for MSPs

Integrating MDM with your existing RMM tools provides substantial benefits for both you and your clients. It allows MSPs to deliver an end-to-end IT management solution, addressing complex mobile challenges with ease.

LogMeIn Resolve MDM offers MSPs the perfect balance of security, productivity, and efficiency in an all-in-one platform that takes the complexity out of device management. With the easy-to-use interface and ability to automate manual tasks, the Resolve MDM platform helps boost productivity while mitigating security risks to help you scale your business sustainably.

Explore the LogMeIn Resolve MDM solution today to start delivering unmatched value to your clients and stay ahead in the competitive IT landscape.