ServiceNow is a unified system that allows businesses to categorize, prioritize, assign, and track help requests all in one place. When ServiceNow and Rescue are tied together, support session history, chat dialogues, and notes become part of a single system of record for each incident. Integrate Rescue with ServiceNow to:

• Easily generate a Rescue PIN and begin a remote support session link in the ServiceNow interface
• Synchronize all chat dialog, session history, and notes from a Rescue session to corresponding ServiceNow incidents
• Start an IT session within a Rescue channel and open a new ServiceNow incident to store the session data

Microsoft Teams provides a simple and convenient platform for team collaboration. Integrating Rescue into Microsoft Teams reduces the need to app switch prior to session start.

• Create, start, and share Rescue support sessions with end users directly within Microsoft Teams.
• Monitor the status of sessions within the “Queue” tab in Teams.

Microsoft Dynamics 365 brings CRM and ERP capabilities together. Intelligent business applications that help run your business end to end in the cloud. Integrating Dynamics 365 with Rescue enhances your support organization’s value by allowing you the ability to take control of your customer or employee PCs, Macs, tablets, or smartphones in seconds:

• Launch a Rescue remote support session from directly within your Dynamics Case
• Launch a Rescue Lens interactive, streaming video support session from directly within your Dynamics case
• Automatically transfer Rescue session details (i.e., length, activity, logs, etc.) in your Dynamics 365 Case
• Review all Rescue session details with your Dynamics 365 Case

Jira Service Management (formerly Jira Service Desk) is an end-to-end customer service management platform for IT and business teams handling client or employee service requests, built on the Jira platform. By integrating with Rescue, IT and support teams can streamline workflows, reduce context switching, and centralize data for a single source of truth. Integrate Rescue with Jira Service Desk to:

• Create and share a Rescue remote session from within a Jira Ticket
• Automatically sync chat logs and session details to Jira Ticket once session is closed

HappyFox help desk ticketing system creates order and processes for customer support teams. By uniting HappyFox with Rescue, agents can start a remote support session directly from the ticket window and session data is logged back into HappyFox for future reference. Integrate Rescue with HappyFox to:

• Append Rescue remote session data to support tickets
• Allow multiple technicians to provide support on the same ticket, recording all information in one centralized location

Traditionally, users who need support with their mobile apps look to website FAQs, email contact forms, and even phone support for help. But with in-app support, your users won’t have to leave your app to get the assistance they need. Deliver remote support at any scale with features like:

• Instant Chat: Communicate with end users the way they want, where they want.
• Remote Control & View: Take over your end user’s device to perform tasks as if you were there in-person and even browse side-by-side in the same window.
• Annotate: Pinpoint exactly what users need to change in the app to easily guide them through solving problems on their own.
• Remote Diagnostics: Get a quick summary of processes, services, and applications, without digging around the users’ device, to identify the issue right away.
• No Download Needed: Allow users to start the session directly in the app without needing to download another application.
• Platform Agnostic: Support both iOS and Android devices.