This eBook, based on a comprehensive survey of IT professionals and managed service providers (MSPs), explores the current landscape of AI adoption, perceptions, and challenges in the IT industry.

The findings reveal that the industry is at a crucial turning point. Organizations overwhelmingly report high satisfaction with current IT services but continue to struggle with efficiencies and staffing. Continue reading to explore:

• Expected benefits and drawbacks of AI
• Areas of current AI implementation in IT
• What customers except from MSPs using AI
• Barriers to AI adoption
• And much more!