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Resource Center

Take a deep dive into the resources that can help you build your business.
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Deployment, Provisioning and Remote Access
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Endsleigh Insurance: Driving Claims Innovation
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Videos | Interactive Video Using Rescue Lens, Endsleigh is able to settle certain claims at initial point of contact.
Hologic: delivering customer support efficiently and successfully
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Videos | Remote Support With Rescue, Hologic has improved customer satisfaction while saving money.
Host Preferences and Background Access
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Make-A-Wish: Support-related savings go back to granting wishes
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Videos | Remote Support Rescue has helped Make-A-Wish and its small IT team save a tremendous amount of money and time.
One2Many Automated Scripting
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One2Many Task Management
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Patch Management, LogMeIn Antivirus powered by Bitdefender & Antivirius Management
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Proactive Alerts
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Rescue + Mobile Product Overview
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Videos | Remote Support, Mobility Rescue + Mobile allows IT and customer support teams to provide comprehensive, efficient support to not only PCs and Macs, but Android and iOS mobile devices as well.
Rescue Product Overview
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Videos | Remote Support This video introduces several of Rescue’s key features and the value they provide to Rescue users including.
To The Rescue: Calling Card Demo
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Videos | Remote Support, Customer Service View the process to install, customize and use calling card and give your customers a fast track to your support organization.
To The Rescue: Scripting Demo
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Videos | Remote Support, Customer Service View the process to install, customize and use scripting so you can start automating tasks and saving time!
User Management and Alerts
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eBook: Time to Consolidate Your Tech Stack?
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How much does your IT tech stack really cost – beyond just time and money? Take a look at the many reasons leaders are streamlining their approach to IT.
Datasheet: GoTo Resolve Zero Trust
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Learn how to protect your devices with the industry's first-of-its kind zero trust access control.
Datasheet: GoTo Resolve Overview
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Meet the all-in-one IT management solution purpose-built for today’s support challenges.
Datasheet: Rescue Resolve Central Comparison
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Ensure your team is ready to handle anything and everything. Compare our IT management, access, and support solutions
What is Remote Access?
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Remote access allows you to connect to a computer in another location as if that device were in front of you. Learn how it works, different types, and benefits.
LogMeIn Pro Antivirus FAQ
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Explore our most common questions to familiarize yourself with LogMeIn Antivirus.
LogMeIn Pro Antivirus Feature
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Learn more about how to get set up with LogMeIn Antivirus which is now included in your Pro subscription.

Remote Work Tips

Infographic: 5 Recommendations for IT Teams Supporting a Remote Workforce
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Infographics | Remote Support Learn how proactive and reactive IT support boosts productivity, enhances security, and enables immediate issue resolution.
Infographic: Are You Getting Enough From Your Remote Support Solution?
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Infographics | Remote Support, Customer Service When evaluating your team’s current or prospective solution, you need to look at more than just its features and also consider the results you can achieve by using the tool.
Infographic: Mobile support - Are your employees getting what they need
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Infographics | Remote Support, Mobility When it comes to supporting mobile devices in the workplace, it all comes down to one thing: employees.
Infographic: Building a Successful Support Team
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Infographics | Remote Support Learn how support technicians’ personalities can affect your organization’s customer service.
Infographic: Changing the Face of Customer Support
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Infographics | Remote Support, Customer Service Incorporating industry research and trends, this infographic illustrates the steps a support organization should take to meet their changing customer needs.
Infographic: LogMeIn Rescue beats Bomgar: Here's why
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Competitive Comparisons | Remote Support, Customer Service In a third-party comparison of LogMeIn Rescue and Bomgar remote support software by QualiTest, Rescue provides tangible benefits that Bomgar just can’t match.
Infographic: LogMeIn Rescue beats TeamViewer: Here's why
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| Remote Support, Customer Service In a third-party comparison of LogMeIn Rescue and TeamViewer remote support software by Zibis Group Inc., Rescue provides tangible benefits that TeamViewer just can’t match.
Infographic: One step to transform your support processes
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Infographics | Remote Support With customer data scattered across multiple tools and systems, IT representatives spend money and time searching for data that could be spent solving problems.
Infographic: Seamlessly integrate systems for better support
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Infographics | Remote Support, Customer Service In the world of customer support, time is money. Not only do customers expect quick responses, they expect quick resolutions.
Infographic: Exceptional Customer Experience – The New Business Differentiator
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Infographics | Remote Support, Customer Service Happy, engaged, and loyal customers can help drive revenue – and state-of-the-art technology is the engine.
Endpoint Management Buyer's Guide
A practical guide for the time and resource-constrained IT professional
Infographic: Consistent, Reliable Support
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Discover the top three things keeping IT leaders up at night, and one way to solve them.
eBook: What does AI mean for your IT organization?
What does AI mean for your IT organization.
Deep dive into the latest numbers and trends to learn how AI can help your IT support team.
eBook: How to Maximize the Impact of LogMeIn Resolve
eBook: How to Maximize the Impact of GoTo Resolve
LogMeIn Resolve offers great benefits right out of the box, including the industry’s first zero trust security architecture.
eBook: Time to Consolidate Your Tech Stack?
Woman on laptop working.
How much does your IT tech stack really cost – beyond just time and money? Take a look at the many reasons leaders are streamlining their approach to IT.

Customer Stories

Aramark
Centralized control that keeps Aramark’s global machines online and supported.
Au Bon Pain
Streamlined, remote POS management for restaurant efficiency.
Success Story: ASHL
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Learn how LogMeIn Resolve enabled the IT Support team at ASHL Group to provide a more efficient, responsive and effective service for its hybrid workforce.
Success Story: Helpdesq
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Learn how LogMeIn Resolve gave Helpdesq the flexible remote support and monitoring capabilities it needed to deliver its people-focused approach to IT support.
Success Story: Motorola
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Learn how Motorola uses Rescue to decrease average handle time and no fault found device returns, as well as establish consistency of service.
Central Customer Success Story: Clevespace Interactive
Learn how Clevespace Interactive uses Central to support their clients
Success Story : Central Customer Success Story: DeLaval International
Discover how DeLaval International uses LogMeIn Central for Customer Support
Central Customer Success Story: Gable
Discover how Gable uses LogMeIn Central to support their signage technology
Customer Success Story: JHB Consulting Inc.
Learn how JHB Consulting trusts LogMeIn Central to a create seamless proactive IT experience for their clients
Customer Success Story: LeafTech
Learn how LeafTech IT Consulting relies on LogMeIn Central to keep their customers smiling.
Uncovering the Latest IT Trends, Threats, & ROI Solutions Deliver
Understanding the 7 biggest IT trends, threats, and the shocking value Remote Monitoring and Management solutions deliver.
Rug Doctor LLC
Proactively remote control and automatically update multiple systems simultaneously.
Shift4 Payments
Improve system uptime and proactively resolve issues without interrupting end users
Customer Success Story: Step 1 Software
Discover how Step 1 Software uses LogMeIn Central and Rescue to provide proactive & reactive IT support
Central Customer Success Story: Technology & Beyond
Learn how a traditional break/fix company uses Central to manage their computers
Success Story: Telecom Technicians, Inc.
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See how Telecom Technicians, Inc. were able to simplify their tech stack, reduce IT spend, and make up for wasted time with LogMeIn Resolve.

Analyst Reports

Ai Jobs in the Market
Keep an active tab on your IT infrastructure with LogMeIn Central
Analyzing the Ai Global Market
Keep an active tab on your IT infrastructure with LogMeIn Central
A Shift to Remote IT Services Alleviates Support and Help Desk Headaches
Analyst Reports | Remote Support Implementing remote IT support services can bring relief while also improving end user satisfaction and helping lower costs.
The Complete Guide to Communicating the Business Value of IT Support
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If you're an enterprise IT support leader, translating the business value of what IT does is increasingly important and especially in today's digital world.
Global Ai Report
Keep an active tab on your IT infrastructure with LogMeIn Central
IDC: Transforming the User Experience through Best-in-Class Support
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Analyst Reports | Remote Support, Customer Service View the latest IDC research and understand what it take to transform you customer experience.
Opinions on ai
Keep an active tab on your IT infrastructure with LogMeIn Central
Overcoming CX Challenges with Remote Support
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Analyst Reports | Remote Support, Customer Service The right remote support tool can help businesses overcome obstacles and create a consistent customer experience.
The Importance of Remote Support in a Shift-Left World
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Analyst Reports | Remote Support In an effort to deliver effective support, many organizations are beginning to implement a Shift-Left approach in order to better enable their teams to solve complex issues quickly and efficiently.
Mobile Devices: The New Frontier for IT
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Analyst Reports | Remote Support, Mobility How IT organizations can provide robust tech support for both corporate-owned and personal mobile devices.
Who Needs Co-browsing?
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Analyst Reports | Customer Service Get on the same page with customers to benefit your business.

Datasheets

Calling Card
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Datasheets | Remote Support Calling Card lets your end users launch a remote support session from their desktop shortcut with a single click.
Getting Started with Calling Card
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Datasheets | Remote Support Calling Card overview for Administrators and Technicians.
How to Select the Right Remote Support Tool for a Remote Workforce
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Datasheets | Remote Support This guide details each of these factors and provides a checklist for use as you reassess any current tools and work through your remote support solution selection.
Improving Customer Support for Exceptional Customer Experience
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Datasheets | Remote Support, Customer Service Tips on changing customer expectations and delivering on customer's needs.
Infographic: Mobile Support Is No Longer an Option
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Infographics | Remote Support, Mobility Learn why information technology and technical support organizations shouldn't discount the need to offer services for mobile devices.
Rescue Command Center
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Datasheets | Balance the effectiveness and efficiency of your support from a single interface with Rescue's Command Center
Rescue Live Lens
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Datasheets | Interactive Video, Mobility, Customer Service Seamless, secure camera sharing with zero downloads.
Rescue Overview
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Datasheets | Solve everything. Solve problems securely and reliably with Rescue by LogMeIn.
Rescue ServiceNow Integration
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Datasheets | Extend the power of now with the LogMeIn Rescue & ServiceNow integration!
Rescue In-App Support: Rescue Your Customers Right Where They Are
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Datasheets | Mobility Your customers are using mobile apps, so you'll want to be rescuing them right where they are with Rescue In-App support.
What Matters Most in a Remote Support Solution
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Datasheets | Remote Support A recent online survey of those using remote support tools found these considerations mattered most.