Meet AI-powered IT management and support for the future
Improve Efficiency and Control with AI-powered IT Management
LogMeIn Resolve’s AI-driven tools transform the way your team works. By automating workflows, speeding up issue resolution, and improving support experiences for IT admins, agents, and end-users, Resolve empowers your organization to operate more efficiently.
Built to complement IT professionals’ expertise, Resolve's AI helps you take full control of your operations while eliminating inefficiencies and bottlenecks. Discover a smarter, faster way to manage IT challenges.
AI-Powered Insights for Smarter IT Decisions
Interactive Assistant
- Simplify routine tasks such as performing device diagnostics, analyzing problems, identifying updates, and more.
- Access company-specific knowledge base information for tailored responses.
- Perform critical actions and receive real-time responses to queries via voice command or text input in any language.
Interactive Assistant
AI-assisted Scripting
AI Insights
Powering IT Efficiency with Intelligent Automation
Intelligent problem resolution helps automate solutions to complex challenges and allows IT teams to handle workloads efficiently.
Enriched Remote Support Sessions
- Perform diagnostics during remote sessions—run scans, identify issues, and receive resolution suggestions.
- Resolve issues faster with access to company-specific knowledge base resources
- Tackle challenges with screen interpretation and language translation, concluding sessions easily with AI-powered session notes.
Enriched Remote Support Sessions
AI-assisted Ticketing
AI-assisted Workflows
Feature Spotlight: The Virtual Technician
Simplify workflows, maintain consistency, and speed up issue resolution with the Virtual Technician (Beta).
- In-session task automation simplifies remote support with step-by-step workflows, ensuring tasks are executed only after agent approval.
- Executable plans turn recurring tasks into reusable recipes stored in a central library, standardizing processes like software updates.
- Describe tasks in natural language and let AI interpret instructions for fast, accurate solutions—no coding needed.
Frequently asked questions
Why do we use AI in Resolve?
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