LogMeIn Resolve

Simplify Support. Resolve More.

One intelligent, secure, unified platform – so IT moves faster and stays in control.
LogMeIn Resolve features including ticketing/helpdesk, AI and automation, mobile device management, visual support/camera share, patch management, remote access, device monitoring, endpoint protection, remote support, and asset management.
Purpose-built AI for faster resolutions

LogMeIn Resolve's core features

LogMeIn Resolve interface showing remote monitoring metrics for selected devices and IT performance management tools.
Remote Monitoring and Management
All the tools you need to proactively manage IT from anywhere.
LogMeIn Resolve interface showing an active session for IT teams to access end user devices and provide remote support.
Unattended Access
From routine updates to problem solving, view and control devices – without an end user present.
LogMeIn Resolve’s patch management tool allows organizations to run updates on one or multiple devices to stay secure.
Patch Management
Stay ahead of potential issues with a simplified, automated patch management solution.
LogMeIn Resolve enables remote support for end users' devices to help resolve issues seamlessly.
Remote Support
Take over your end user’s device and perform tasks as if you were using their device directly.

Modern and Easy-to-use Mobile Device Management (MDM)

Centralize device control, automation, and fleet visibility in one trusted MDM platform.

Centralize device control, automation, and fleet visibility in one trusted MDM platform.

LogMeIn Resolve MDM dashboard displaying device management features to manage multiple OS devices.

Ensure device security

LogMeIn Resolve helps you manage IT risks by offering an effective way to safeguard your devices and the data they carry.

Multi-OS Support

Manage iOS, Android, macOS, and Windows devices

Easy Enrollment

Use Apple Business Manager, Android Zero-Touch, and more

Configure & Restrict

Manage device settings and configurations remotely

App Management

Distribute, update, and control applications with policies 

Device Tracking

Monitor devices for security and compliance

Data Protection Suite

  • Business Continuity and Disaster Recovery (BCDR) 
  • Endpoint Security (EDR / XDR) 
  • Managed Detection and Response (MDR) 
  • Email Security 
  • Security Awareness Training 
  • Data Loss Prevention
  • Security Posture Management 
LogMeIn Resolve Data Protection Suite powered by Acronis, highlighting secure backup and data recovery features.

Modern Helpdesk

Both your team and end users can come together in a single, modern, flexible IT help desk ticketing tool to streamline ticket management and issue resolution. 

  • Conversational ticketing: make submitting an IT request as simple as sending a Teams chat 
  • Simplified collaboration: start remote sessions directly from tickets, customize fields, and leverage AI to document session notes 
  • AI-powered knowledge base: solve issues quickly and efficiently with standardized, automated knowledge base articles 
IT agent using LogMeIn Resolve helpdesk with AI-powered knowledge base, virtual technician, and GoPilot AI assistant for support automation.

Other Resolve Features

Zero Trust

Verify every identity, device, and action through layered authentication and encryption.

Camera Share

Add a visual dimension to your remote support experience with mobile camera sharing.

IT Ticketing

Modernize your help desk by plugging an IT support ticketing system right into the messaging platforms your teams are already using.

Asset Management

Gain full visibility and control over your IT inventory from a single platform. 

Managed Antivirus

Proactively monitor and mitigate the risk of cyber threats to your devices.

Mobile Device Support

Provide fast, frictionless remote technical support for virtually any iOS, Android, or Chrome OS device.

Location Tracking

Accurate GPS tracking for iOS and Android with LogMeIn Resolve MDM. Locate devices fast and reduce downtime.

Content Management

Protect your business’s data and keep work moving with mobile device content management.

BYOD Management

Reduce IT complexity and protect devices with a centralized BYOD solution.

EMM

Manage and secure corporate and employee-owned devices to keep your organization secure.

MAM

Gain visibility and control over business apps, maintain airtight security, and automate updates through a single portal.
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Simplify IT with one unified platform

Replace fragmented solutions with Resolve’s unified platform to centralize your remote support so your team can solve incidents without juggling extra tools.