Simplify support with conversational ticketing

Modernize your help desk by plugging an IT support ticketing system right into the messaging platforms your teams are already using.

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The easiest way to get the help they need

Keep business up and running, no matter where everyone’s working. Conversational ticketing in LogMeIn Resolve makes putting in an IT request as simple as sending a chat.  

Send requests to IT using businesses messaging platforms like MS Teams.
Employees create tickets, and helpdesk agents manage them – all in one place.
Streamlined service management prevents uncaptured requests and unresolved issues.

Conversational ticketing in Go To Resolve makes putting in an I-T request as simple as sending a chat.

What can you do with conversational ticketing?

Solve problems from start to finish with our easy-to-use IT ticketing system.

Messaging ticket creation

Simplify access to support by bringing the ticketing process onto business messaging platforms. Easily convert ad-hoc chat questions into tickets.
Create a ticket in multiple ways, like directly engaging the app, selecting emojis, using action buttons, invoking a slash commands, and more.
Easily review, comment and see status update on all tickets from the LogMeIn Resolve app, within the messaging platforms.
Requesters shouldn’t have to ask questions twice – in a message and then again when submitting a ticket. With LogMeIn Resolve, it all gets done at once.
Streamlined processes make it faster and easier than ever to get the resolutions needed to stay productive.