LogMeIn Resolve is more than just agent collaboration
Background Access
Get more done without disrupting work. Fix problems or execute maintenance tasks, without interrupting the current user’s workflow.
Best. Service. Ever. Faster resolutions with agent collaboration.
Now it’s easier than ever to get the right agents working to resolve issues, fast. Let agents collaborate on sessions or hand them off with ease.
Don’t make customers wait while agents ask for assistance or hunt down answers
Gone are the days of endless hold times for the customer, while agents reach out for help. There’s an easier way to get customer issues resolved quickly.
- Session Transfer lets you seamlessly hand a remote session over to another active agent.
- Multi Agent Collaboration lets multiple agents simultaneously view and control the customer screen, retrieve diagnostic information, and chat with each other and the customer during support sessions.
What can you do with agent collaboration?
Solve problems faster. Help more customers. Maximize productivity. Keep troubleshooting in one tool and in one session – from beginning to end.
Tag-team with session sharing
Bring agents together
Team up and do more
Keep your business secure
See what customers love about LogMeIn Resolve
Streamline support
Respond, act, and resolve issues – all in one place. Now getting help is as easy as having a conversation.
