Bridging the Distance between Students and Teachers

From classrooms to dorm rooms and even your virtual campus – fast, reliable, secure support empowers impactful online learning outside the classroom.

Explore Rescue

Explore Resolve

Positive, secure interactions

Securely access any device from any location

The right IT support software for educational institutions lets techs diagnose and troubleshoot issues across ecosystems and devices. Banking-grade encryption prevents hacks and protects sensitive data and intellectual property.

LogMeIn’s secure solutions:

Support personal and university-owned devices including Mac, PC, iOS and Android in or outside the network
TLS encryption and 256-bit AES encryption at rest protects sensitive chat, session, recording, notes, and more
Manage what students and professional IT staff can access with permission-based settings and scripting capabilities
Secure video conferencing features for meeting hosts include password protection and meeting locks
Full control over attendees (to monitor, mute, or remove someone)
Provide secure encryption to protect data plus additional validation methods to block scammers

Easily leverage internal infrastructure to support servers or back-end machines with unattended access

IT Professional working on his laptop, collaborating with different branches and teams with session transfer and agent collaboration tools.

Enhanced school safety and notifications

Maintain a safe learning environment for students and staff leveraging LogMeIn’s integrations with SIP-based safety devices and mass notification software.

Phone system integration with on-premises paging and safety equipment including door locks, alarm system, and more
Easily configure bells, paging, and phones to broadcast announcements and alerts during an emergency
Full integration with InformaCast and CatapultEMS mass notification systems to keep everyone safe, connected, and informed
Reliable cloud phone system that keeps running even during outages with prioritized calling to emergency services

Professional woman working on her phone, using secure enterprise remote support.

Support designed for students and staff

Increase flexibility and accessibility to learning

From helping a student with an audio drive for an online lecture to troubleshooting a tablet that needs access to the VPN – purpose-built help desk software for schools should be easy enough for students to use yet powerful enough to address problems, at scale.

LogMeIn lets IT:

Connect to operating systems in computer labs and troubleshoot AV equipment issues using mobile camera sharing technology
Embed support into your school’s mobile app using our mobile SDK for a more streamlined experience
Give students and staff with varying technical capabilities simple pathways to getting the support they need – no matter what
Meetings and webinars are free for attendees to join from desktop and mobile devices - all your students need is a cellular or internet connection
Award-winning iOS and Android mobile applications adapt to varying LTE and network conditions to maintain call quality
Critical accessibility features like high-contrast mode, meeting transcripts and captions
Virtual meetings and webinar recordings enable students to learn and re-learn at their own pace

College student sitting in front of the school building getting online help with setting up her laptop.

Customizable. Scalable. Easy to use.

Offer your students, faculty, and staff more

Support all devices with remote control, system diagnostics, device configuration, integrations, and more. Rescue lets you adapt quickly to any changes that arise, on campus or off.

LogMeIn’s tools include:

Support session entry points that are customizable with school's branding
The ability to add or remote a seat – or 20 – on demand to meet the needs of your growing campus
Customizable calling cards that can be pre-installed on staff machines for one-click access to the helpdesk
An easily accessible workflow that lets techs organize incoming workloads and ensure equitable task distribution

College student sitting in the library accessing an online help desk on her computer.

Enriched online learning experiences

LogMeIn enables educators looking to incorporate more interactive coursework and workshops.

Share materials like handouts, workbooks, and external links - before, during and after meetings
Polling, surveys, and chat empower students to engage with the content in real-time
Cloud storage for storing classwork, handbooks, tests and more

IT administrator monitoring technician access from his office computer.

The right approach to higher ed support

IT support for schools should be secure, flexible, and easy to deploy. Arm your IT help desk with the right tools to diagnose and troubleshoot tech issues fast.

Keep an eye on security

Maintain the strictest level of security and compliance with features like account and technician-level security settings, banking-grade 256-bit AES encryption, HIPAA-compliant multi-factor authentication, SSO for technicians, and much more.