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Empower Professional Services and Technical Consulting with Secure, Efficient Remote Support Solutions
Unlock secure, personalized technical support with LogMeIn Rescue's remote IT solutions, designed to empower professional services and minimize costly disruptions. By providing quick and reliable assistance, Rescue helps reduce downtime, ensuring uninterrupted workflow and enhancing productivity.
Optimize Performance, Minimize Downtime.
Downtime is one of the biggest threats to productivity in consulting and professional services. Delays can be extra costly and quickly escalate to damaged client relationships.
Rescue provides:
- Proactive monitoring features to anticipate issues (e.g., flags for system failures or troubleshooting recommendations).
- Tools to allow multiple technicians to troubleshoot and collaborate in one session, including securely bringing in external technicians without using a Rescue license.
- Session recordings for audits, automated logging in support systems, and remote diagnostics to cut resolution time.
Enhance Customer Experience to Ensure Client Satisfaction.
In technical consulting and professional services, customer satisfaction is a leading factor to maintaining long-lasting relationships. Whether you’re managing an ongoing project, addressing ad-hoc requests, or supporting customer onboarding, Rescue equips organizations with the right tools for every situation for your team to respond quickly and effectively.
Rescue provides your team with:
- Simplified customer interactions with real-time camera sharing to allow technicians to guide clients through solutions step-by-step, reducing frustration and improving resolution times.
- Custom support workflows to align with specific expectations and needs of individual clients.
- Customizable post-session surveys to gather actionable customer feedback for continuous improvement.
Simplified Compliance Management.
Rescue’s robust compliance management tools allow IT administrators to deliver the highest standard of technical support while confidently maintaining information security and risk management standards.
Rescue ensures:
- Customizable data storage policies to meet compliance regulatory standards like GDPR, PII, FINRA, & FACTA.
- Detailed technician activity reports provide full session traceability, helping maintain accountability and simplifying compliance processes for regulated sectors.
- Secure file sharing, 256-bit AES encryption, and 40+ granular access controls that restrict technicians to authorized actions only, ensuring session security.
Supporting Professional Services and Technical Consulting with flexible and seamless remote support solutions
LogMeIn Rescue empowers IT technicians in professional services and technical consulting with tools tailored to support all the unique needs of your different clients.
Efficient Troubleshooting
Whether diagnosing software outages or guiding clients through complex solutions, technicians can leverage Rescue’s remote access tools to securely access systems, share screens, and co-browse no matter the location. This accelerates resolution, minimizes downtime, and enhances client satisfaction—all while ensuring compliance with SLA commitments.
Efficient Troubleshooting
Hands On Support
Advanced Security Features
Ready to make IT support easy?
Deliver enterprise-level remote support for your clients with the tools you need to efficiently assess, manage, and secure your IT help desk—all from a centralized platform.