Still using GoToAssist?
Don’t worry, we’re here to help with anything you need.
Love GoToAssist? Meet LogMeIn Resolve.
Our most powerful remote support tool yet features secure device management, background access, ticketing, automation, and so much more.
Support and access any device, from anywhere
Deliver fast, frictionless remote support and access on virtually all Android, Chrome OS, or iOS devices.
- Join sessions directly via SMS, PIN, link, or email
- Easily remotely access device screens and transfer files
- Chat with agents using VoIP, your web browser, or the app
- Hand off or record mobile support sessions
Unify and automate IT management
Secure and maintain IT infrastructure with advanced remote monitoring and management (RMM) and proactive patch management.
- Mitigate cyber threat risk, automate IT tasks, and automatically manage endpoints
- Proactively detect needed patches with Customizable Alerting. Deploy updates while users work using Background Access
- Keep systems safely up and running in a single dashboard with Antivirus Management
Modernize your helpdesk
From traditional ticketing to conversational ticketing that plugs IT support into the tools you already use – choose the right solution for your team.
- Submit and manage tickets and start remote support sessions -- all within Microsoft Teams
- Offer one-click remote support sessions with integrated notes and recordings using Zendesk and ServiceNow
- Use the desktop agent console, web console, mobile app, or a combination to fit your needs
Explore all of LogMeIn Resolve’s powerful features
Our all-in-one IT tool offers everything you love about GoToAssist – plus so much more.
GoToAssist
LogMeIn Resolve
Robust remote support solution
Remote support sessions with VoIP
Remote sound from customer computers
Improved stream quality during remote sessions
Adjustable in-session stream quality settings
Background and in-session file manager
RMM (including patch management and antivirus management)
Helpdesk
Zero-Trust security access controls
Frequently Asked Questions
Why LogMeIn Resolve?
Can I upgrade from GoToAssist?
What else am I getting with LogMeIn Resolve?
What if I'm just looking for Remote Support?